HOW TO ENABLE ARCHIVING FOR ACCOUNT:
Default value
Active Directory Users & Computers:
Set value to 3
Run a sync with Adconnect or wait until the next sync.
SETTING RETENTION POLICY FOR USER
Login to admin.exchange.microsoft.com
Choose the user and click the Mailbox Tab:
Click Manage mailbox policies and choose the following:
MAKE SURE RETENTIONHOLD IS NOT ENABLED FOR THE USER
Open Powershell 7.1 version or higher as admin and connect to exchange online:
connect-exchangeonline
Get the status of the RetentionHold:
Get-Mailbox sbach@jnf.org | Select RetentionHoldEnabled
The below should be displayed.
RetentionHoldEnabled
--------------------
True
If False skip steps ( Set-Mailbox sbach@jnf.org -RetentionHoldEnabled $false)
Set the RetentionHold to false:
Set-Mailbox sbach@jnf.org -RetentionHoldEnabled $false
Tell O365 to speed up the processing of the Retention:
Start-ManagedFolderAssistant -Identity sbach@jnf.org -FullCrawl