Phone and Voicemail Reference Guide

Quick Reference Phone and Voicemail Guide 

Making Calls 

● 

Press the NEW CALL key for hands-free dialing. 

● 

Dial the number or extension 

● 

Press SEND CALL. 

● 

Press END CALL to hang-up. 

Transfer – Announced/Consulted 

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With an active call, press the TRANSFER key 

● 

Dial the second number* 

● 

Once connected, announce the call and then press TRANSFER again. 

* 

You can transfer to an internal extension or an outside phone #. 

Transfer - Not Announced/Blind 

● 

With an active call, press the TRANSFER key 

● 

Press the "BLIND" soft key 

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Dial the destination extension 

● 

The call will route automatically 

Transfer Directly to Voicemail 

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With an active call, press the TRANSFER key 

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Dial *55  then the party’s extension + the # key 

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You will hear automated confirmation 

TIPS FOR ALL TRANSFERS: 

o 

Make sure 2^{nd party doesn’t hang up before you transfer on Announced transfers} 

^o 

^{If you want to get the call back, press CANCEL to stop the transfer.} 

^{Conference Calls} 

^● 

^{With an active call, press the "CONFERENCE" key} 

^● 

^{Dial the a second number and press SEND} 

^● 

^{Press Conference again - you are now on a three-way conference call} 

^● 

^{To split up the callers but keep them on the phone, press SPLIT} 

^{TIP: The Conf call will disconnect if YOU press END Call. If you put the Conference on hold, then everyone is on hold.} 

^{Call Park} 

^•

^{Transfer your active call to Park by pressing "Transfer"} 

^•Dial 

^*68 

^•

^{The system will ask you to dial an extension where you want to Park the call followed by #, or Press # to Park the call at your own extension} 

^{Call Park Retrieve} 

^- 

^•

^{From any phone lift the handset then press *88} 

^•

^{The system will ask you to dial the extension where the call is parked followed by #} 

^{•You will now be connected to the parked call} 

^VOICEMAIL 

^{ACCESSING YOUR VOICEMAIL PORTAL} 

^{OPTION 1} 

^•

^{Press "MESSAGES" button} 

^{•Enter your pass code, then #} 

^{OPTION 2} 

^•

^{Dial 999} 

^{•Enter your pass code, then #} 

^{OPTION 3 (can be used from outside the office)} 

^•

^{Dial 516-688-7885  or 888-563-5640} 

^•

^{Dial your extension when prompted} 

^{•Enter your pass code, then #} 

^{NAVIGATING THROUGH THE VOICEMAIL PORTAL} 

^{Press 1 for voicemail} 

^{∇Press 1} 

^{again to LISTEN to messages} 

^{While message is playing} 

^{•Press 1 to REWIND} 

^{•Press 2 to PAUSE} 

^{•Press 3 to FAST FORWARD} 

^{•Press 4 to RESTART the message} 

^{After message has played} 

^{•Press # to SAVE} 

^{•Press 7 to ERASE} 

^{•Press 2 to REPLAY} 

^{•Press 5 to PLAY MESSAGE ENVELOPE (time & date received as well as from whom)} 

^{•Press 6 to GO TO NEXT} 

^{•Press 8 to CALL BACK caller} 

^{•Press 9 FOR MORE OPTIONS} 

^o 

^{To FORWARD message, press 2} 

^{∗Press # to begin recording your introduction} 

^{∗Record Introduction} 

^{∗Press # to end recording} 

^{∗Press 3 and then enter 1st destination ext.} 

^{∗Press # if system verifies the correct recipient} 

^{∗Enter next destination ext. or press * to return to your messages} 

^∇

^{Press 2  to CHANGE your BUSY GREETING} 

^{•To RECORD NEW busy greeting, press 1} 

^{•To PLAY CURRENT busy greeting, press 2} 

^{•To use the DEFAULT busy greeting, press 3} 

^∇

^{Press 3  to CHANGE your NO ANSWER GREETING} 

^{•To RECORD NEW no answer greeting, press 1} 

^{•To PLAY CURRENT no answer greeting, press 2} 

^{•To use the SYSTEM no answer greeting, press 3} 

^∇

^{Press 5  to COMPOSE and SEND NEW message} 

^{See Forwarding message details (Same sequence)} 

^∇

^{Press 7  to DELETE ALL messages} 

^{OTHER PORTAL OPTIONS:} 

^{Immediately after entering your voicemail portal:} 

^{Press 2 to Change Your Voicemail Profile} 

^{Press 3 to Record Your Name} 

^•

^{Press 1 to RECORD your name} 

^{•Press 2 to PLAY your current name recording} 

^{•Press 3 to DELETE your name recording} 

^{Press 8 to Change Your Pass Code} 

^{Press 9 to Exit the Voicemail Portal}

PHONE FEATURES 

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SPEAKER  phone – press button 

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MUTE  - press button (person on other end of line cannot hear you) 

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HEADSET  - button Press this key to switch to a compatible headset that is plugged into the phone. 

● 

MENU  button (for the following useful options) 

1. FEATURES 

1. Do Not Disturb 

– silences the phone’s ringer and sends your calls directly to voicemail. Press 1 again to cancel. 

2

. Forward  – can be used to forward all calls to an internal or external phone number – or only when you do not answer 

4. Call Lists 

– can Dial, Edit, or get more info on: 

i. Missed Calls 

ii. Received Calls 

iii. Placed Calls 

iv. Clear – allows you to clear the above lists from your phone 

Note: you can do the same from the hard 

arrow buttons   on your phone 

5. Messages 

– same function as "MESSAGES" button 

3. SETTINGS 

1. Basic

: 

i. Preferences: Language, Time & Date appearance, Headset memory, Display background 

ii. Contrast: control for LCD screen contrast 

iii. Backlight Intensity – set option 1 to Medium & 2 to Off 

iv. Ring Type – select any of 12 ring tones for your phone 

● 

HOLD  Places the current call on HOLD. 

● 

VOLUME CONTROL  allows you to control the handset, ringer, speaker and headset volume. 

CONTACT DIRECTORY 

- in addition to missed, placed, & received calls, each phone can store a local directory of your contacts. 

To add or edit a Contact: 

● 

Press <Menu>, 1, 3 for the Contact Directory 

● 

Press "MORE", then "ADD" (or "EDIT") 

● 

Enter first and/or last name. 

o 

Use the arrow buttons to move between fields. 

o 

The 1/A/a key toggles between numeric and upper/lower case letter modes. 

o 

Use the "Backspace" button (<<) to edit your entry 

● 

Enter phone number in the Contact: field 

● 

Press "SAVE" (no other fields need filling in) 

To call a Contact: 

● 

Press <Menu>, 1, 3 for the Contact Directory – or the up-arrow for Speed Dial 

● 

Scroll through list using arrows 

● 

When the Contact you want is highlighted, press "DIAL" 

● 

To search the list, press "MORE’, then "SEARCH" and enter the first few characters of the contact’s first or last name and press "SEARCH’ again. 

ADDITIONAL INFORMATION 

PHONE REBOOT 

Periodically, the telephone may require a user reboot. 

To restart the phone, press <Menu>, 3, 1, 6, <yes>. 

The reboot process will begin and is complete when the idle display is shown. A phone reboot will erase the call lists – though not the contact directory. 

N O T E S